We wanted to share this list of support services that we have been given and are available to you should you need them.

Providing everything from Education, Housing, Financial and Wellbeing assistance:

Anti Social Behaviour

Anti Social Behaviour Unit

City of Wolverhampton Council and Wolverhampton Homes have joined forces to bring you a city-wide team, tackling anti-social behaviour, and helping to make Wolverhampton a safer place to live, work and visit. Anti-social behaviour (ASB) is basically any form of behaviour which has a negative impact on your quality of life. In reality, anti-social behaviour spans a whole range of offences from noisy neighbours, vandalism or littering to persistent disorderly behaviour and drug-dealing.

Telephone: 01902 551 188 OR West Midlands Police on 101

Email: [email protected]

Address: Customer Services, Civic Centre, St Peters Square, Wolverhampton, WV1 1SH


Catch 22

Catch 22 believes that every young person deserves the chance to get on in life. The Dawes Unit is a programme, funded by West Midlands Police and Crime Commissioner designed to address the harm caused by gang crime. The aim of the project is to engage with a range of young people affected by gangs, from victims to affiliated members, and developed gangorientated projects that have successfully supported and empowered young people to either remove themselves from negative influences or make positive choice.

Contact: Debi Thomas – Service Manager

Telephone: 01902 275264/07831 711435

E-mail: [email protected]

Address: West Midlands House, Gipsy Lane, Willenhall, WV13 2HA



Wolverhampton Homes

Wolverhampton Homes manage and let around 22,000 homes on behalf of City of

Wolverhampton Council. We are an Arms Length Management Organisation (ALMO) which was setup in 2005. We love our City and we’re here to help provide good quality homes and great customer service for our tenants and leaseholders.

Telephone: 01902 556789

Address: 29 Market Street, City Centre, Wolverhampton, WV1 3AG


Heantun Housing Association

Heantun Housing is a charitable organisation whose primary business is the provision of rented housing at affordable rents for those in most need. The Association’s mission is to improve housing opportunities and to provide advice and support for people who live in the area in which we work: Bilston, Wolverhampton, the Black Country and Staffordshire.

Telephone: 01902 571100

E-mail: [email protected]

Address: 3 Wellington Road, Bilston, Wolverhampton, WV14 6AA


Housing Outreach Team

The service provides Housing Related Support to all tenants and residents in Wolverhampton. Providing advice, guidance and support with a wide range of subject including Welfare Benefits, Debt, repairs, private renting issues, Housing Benefit, Spare Room Supplement, access to other services and any issues putting the home at risk.

Telephone: 01902 551023

Springfield Horseshoe Housing Co-operative (HC)

If you are looking for council housing in the Springfield area of the City, contact this Tenant Management Organisation (TMO)

Telephone: 01902 552872

Address: 27 Burton Road, Springfields, Wolverhampton, WV10 0EG


Domestic Abuse

Black Country Women’s Aid

Black Country Women’s Aid (formerly known as Sandwell Women’s Aid) is an independent charity which has supported survivors of abuse and exploitation in the West Midlands for 30 years. Our sensitive and holistic support helps over 8000 victims of abuse each year to escape from violence, cope with trauma and rebuild their lives. We believe that no-one should have to live in fear of violence and abuse. We listen, we support, we care.

Telephone: 0121 553 0090


The Haven Wolverhampton

The Haven Wolverhampton is a charitable organisation which provides both practical and emotional support services to women and children who are affected by domestic abuse and homelessness. Established over forty five years ago, they provide a holistic service through a range of both practical and emotional support services to help you move forward and begin a life free from abuse.

Telephone: 01902 904677/24 Hour Helpline – 08000 194 400

E-mail: [email protected]

Address: 18 Waterloo Road, Wolverhampton, WV1 4BL


Lotus Sanctuary CIC

Lotus Sanctuary CIC is a community interest company with the pure and simple intention of housing and empowering vulnerable women suffering a range of complex issues; from rough sleepers to domestic violence victims, sexually exploited women and those seeking to get free from drug and alcohol addictions.

Telephone: 01902 246011

E-mail [email protected]


St George’s Hub – Community Outreach Service

This Community Outreach Service is for men and their children who are victims of domestic abuse & violence. Our Male Keyworker works with male victims/survivors and their children of domestic violence and abuse. We provide direct help and support for male victims of domestic abuse and violence. Our goal is to help you reduce risk, keep you safe and rebuild your life.

Telephone: 01902 423112


Respect UK

Respect is the UK membership organisation for work with domestic violence perpetrators, male victims of domestic violence and young people’s violence in close relationships. Respect’s sole focus from 2000 until 2007, was perpetrators of domestic violence. We have since diversified, but perpetrators remain a key strand of our work.

General enquiries: 0203 559 6650

Respect Phoneline: 0808 802 4040

Men’s Advice line: 0808 801 0327



Support for male victims of domestic abuse or domestic violence.

Telephone: 01823 334 244



Jobcentre Plus

There are 3 Jobcentre Plus locations in the City. Wolverhampton Jobcentre

General Job Centre Plus enquiries: 0345 606 0234

Address: Jobcentre Plus, Molineux House, Temple Street, Wolverhampton, WV2 4AU


YMCA Wolverhampton

Target group Young single homeless people aged 16-25 who require support to enable them to live independently and are willing to engage in training and support on and off site. Each young person is allocated a Key Worker who assists them with everything, from advice relating to education, employment and training, to how to overcome personal issues in their lives. All our Key Workers are highly trained, experienced, committed individuals whose primary function is to see all residents succeed and thrive in the local community

Telephone: 01902 870382

E-mail: [email protected]


University of Wolverhampton Legal Advice Centre

The University of Wolverhampton’s Law Advice Centre provides free legal advice for the local community. Especially for those unable to obtain legal assistance through other charitable organisations e.g. the Citizens Advice Bureau. The Legal Advice Centre is run by law students; they provide free legal advice service to you under the supervision of academic staff, some of whom are qualified solicitors or barristers

Telephone: 01902 323720 or 01902 321563

E-mail: [email protected]


Intraing Wolverhampton

We are a national welfare to work training provider located in the heart of Wolverhampton City and work with unemployed people ages 16 – 65 offering functional skills training such as ESOL, ICT, Maths & English along with our vocational courses – Retail & Customer Service, Personal & Social Development, Business Administration, Workskills, Health & Social Care, Warehouse & Storage and more.

Telephone: 01902 314562


Advance Work Choice

Advance (via the work choice contract) support people with long term health conditions and disabilities into work. They are a charitable organisation and have an office in Wolverhampton. Nationally Advance support more than 5,000 people – including disabled people, people with a mental health issue and people with a learning disability – at home, at work or in the community to live the life they choose, however varied or complex

Telephone: 01902 424144 or 0800 0320 894



Wolves Workbox is a new online resource for jobs, training, apprenticeships and more in Wolverhampton. It acts like a one stop hub, forming part of the wider Skills and Employment action plan to tackle unemployment in the City.

E-mail: [email protected]


Job Change Wolverhampton

Job Change has been helping local people back into work, into better jobs and turning their lives around since the early 1980s. We have thousands of happy customers. All of our services are completely free.

Freephone: 0800 122 3510


BBO Bridges

Gloucester Street Community Centre (GSCC) are working in partnership on the BBO BRIDGES programmme to ensure active inclusion for the long term unemployed. This programme is jointly funded by the Big Lottery Fund and the European Social Fund.

Telephone: 01902 425461 01902 686068

Mobile: 07484919989


Enable – Employment Support for People with Disabilities

Provides Individualised support for people seeking paid work, this includes: Initial Assessment and Development Plan of who Enable will support the client to find employment Help with CV’s, job applications, mock interviews, interview support, Postemployment support, including job coaching in the workplace, One to one support in the workplace, Help with learning the role, meeting colleagues, understanding the role, discussing progress with supervisor and integration in to the staff team etc, Usually intensive at first, then the job coach gradually withdraws over time at a rate that suits the individual and employer, There are links with the Care Act 2014 which requires Local Authorities to provide or arrange services that help prevent people developing needs for care and support. All staff have enhanced DBS clearance, many years’ experience supporting people with a disability in various social care settings. Staff receive Training in Systematic Instruction (TSI) mandatory MAPA and Safeguarding training whilst undergoing relevant training provision whilst employed by Enable and Shropshire Council.

Telephone: 01902 554040 01743 276900



Virtual School

Virtual School promotes the educational achievement of children and young people in care through a range of strategies including direct pupil support and training / advisory work with schools. All children and young people in the ‘Virtual School’ – from early years to post-16 – are monitored and supported. Telephone: 01902 556951


Pupil Services Team (Home to School Transport)

If your child is has difficulty getting to school, he or she may be entitled to school transport. The Home to School Travel Policy and Post 16 Travel Policy are available in the downloads section on this page. If your child is under 16 If your child has an Education, Health and Care Plan (EHCP) or is undergoing a formal assessment which includes trips to the proposed school, the council may be able to help you with travel assistance for your child.

Telephone: 01902 551122


The Switch Project

The Switch Project nurtures young people’s emotional and social development through early intervention, mentoring and support. From our centre in Wolverhampton we have worked with young people in West Midlands schools, communities and other organisations for 10 years, offering support to those considered vulnerable to educational disengagement or are struggling to cope in school.

Telephone: 01902 552288


Money Matters

Wednesfield One Stop Shop

You can now pay your rent, apply for housing, report your repairs or contact Wolverhampton Homes online. It is also easy to check your repair status and check your rent statements with ‘My Account’.


Housing Outreach Team

Providing advice, guidance and support with a wide range of subject including Welfare Benefits, Debt, repairs, private renting issues, Housing Benefit, Spare Room Supplement, access to other services and any issues putting the home at risk.

Telephone: Duty Officer 01902 551023


StepChange Debt Charity

The number of people in Wolverhampton struggling with debt and meet their living costs is growing. StepChange Debt Charity are the UK’s leading debt charity, our non-judgmental debt advice has changed the lives of millions of people

Telephone: 0800 138 1111

Address: Wade House, Merrion Centre, Leeds, LS2 8NG


University of Wolverhampton Legal Advice Centre

The University of Wolverhampton’s Law Advice Centre provides free legal advice for the local community. Especially for those unable to obtain legal assistance through other charitable organisations e.g. the Citizens Advice Bureau.

Telephone: 01902 323720 or 01902 321563


National Debtline

National Debtline is a free, confidential, debt advice service for people in England, Wales and Scotland, run by the charity the Money Advice Trust. Nine out of ten people who get help from National Debtline say they feel more confident in tackling their debts and managing their money as a result.

Call us free on: 0808 808 4000


Adventist Food Bank

We are a small Church based food bank who are here to serve the community. People accessing the Adventist Food Bank are referred by care professionals like doctors, health visitors, social workers, CAB and police who assess the needs of the clients and they are referred to us for an emergency food parcel.

We are open Monday and Tuesday – 9:30am – 4:00pm.

We deliver food parcels between on Mon and Tues evenings – 5:00pm -7:00pm. Please note – Limit of 3 parcels in a 6 month period for a single person, couple or family.

Telephone: 07826 240716


Good Shepherd Ministry – Dining Service & Family Food Parcels

The Good Shepherd Ministry is a small charity led by the Brothers of St John of God. Our centre in Wolverhampton operates six days a week to meet the needs of those we serve. We serve hot meals during our dining service four days a week where our clients can come in to the centre in the warm and enjoy a hot, freshly cooked meal, this takes place on a Monday, Wednesday, Thursday and Saturday between 12 and 2 oclock. We offer a take away service on a Tuesday and Friday at 12 oclock and give out family food parcels on a Tuesday at 12 oclock.

Telephone: 01902 399955


Wolverhampton Manna Soup Kitchen

The Wolverhampton Manna Soup kitchens is hosted by the Grace Church and the International Life Centre as part of an outreach project. It is held on 2nd Tuesday of each month and last Tuesday of each month We are always looking for more people to strengthen our team. So why not pop along to our Sunday morning service to find out more, or contact the Church office for more details.

Telephone: 01902 827873


Oasis Soup Kitchen

The Soup kitchen serves food to those who need support, are homeless and/or vulnerable. The service operates each Monday between 5.00pm – 6.00pm.

Telephone: 01902 428345


The Well

The Well provides emergency food/toiletries/baby items for people experiencing a temporary financial crisis. This extends to 5 parcels in a 6 month period (each parcel contains 3 days of food).

Telephone: 01902 256523



Families in Focus – Employment Advisors

Kevin Smith – Telephone: 07552211556 / 07917174951

Judith Meadows – Telephone: 07970131097

Refuge and Migrant Centre

Free impartial advice and guidance on: Citizenship; Access to Education;

Employment Support; Family Support; Access to Healthcare; Housing ;Immigration (OISC regulated);

National Asylum Support Service issues

Telephone: 01902 311554

E-mail: [email protected]

Address: 1st Floor – Roma Parva, 9 Waterloo Road, Wolverhampton West Midlands, WV1 4NB


Citizens Advice Wolverhampton

The Citizens Advice service provides free, independent, confidential and impartial advice on a range of issues including benefits, debt, housing, employment, consumer and relationship breakdown. It values diversity, promotes equality and challenges discrimination.

Telephone: 03 444 111 444 (Advice Line – open Monday – Friday 10am – 4pm)


Carer Support Team

The Carer Support Team offers a range of support for carers of adults living in Wolverhampton. A Carer is anyone who provides support for a relative, friend or neighbor without payment. The person that you look after may have a mental health need, learning disability, physical and sensory disability or may be an older, vulnerable person.

Telephone: 01902 553409


Wolverhampton Legal Companions

Wolverhampton Legal Companions is a charity that offers free help and assistance to members of the general public accessing the County Court system in Wolverhampton. We can assist with: Benefits advice

Telephone: 01902 321000


Debt & Budgeting

Wolverhampton City Credit Union

Wolverhampton City Credit Union is the biggest credit union in Wolverhampton and South Staffordshire. WCCU is a not-for-profit community bank, owned and controlled by its members to provide affordable financial services for people.


National Debtline

National Debtline is a free, confidential, debt advice service for people in England, Wales and Scotland, run by the charity the Money Advice Trust. Nine out of ten people who get help from National Debtline say they feel more confident in.

Telephone: Call us free on: 0808 808 4000

E-mail here.

Address: Tricorn House, 51-53 Hagley Road, Edgbaston, Birmingham, B16 8TP


Stepchange Debt Charity

The number of people in Wolverhampton struggling with debt and meet their living costs is growing. StepChange Debt Charity are the UK’s leading debt charity, our non-judgmental debt advice has changed the lives of millions of people.
Telephone: 0800 138 1111

E-mail here.


Substance Misuse

Wolverhampton Drug & Alcohol Service (SUIT)

SUIT (Service User Involvement Team) is a multi award winning service that has been in operation now for over 10 years. This peer led & run service offers hope and empowerment to those that have been affected by addiction (and associated harms). SUIT offers a drop in, and appointments to those wishing to progress with their lives. Initially set up to offer drug users a voice, the service has developed based on the needs, wants and requirements of some of the most vulnerable people in Wolverhampton.

Telephone: 01902 328983

E-mail: [email protected]

Address: c/o WVSC Office, 16 Temple Street, Wolverhampton, WV2 4AN


Wolverhampton 360

Wolverhampton 360 – is part of the Recovery near you service. The service is aimed at helping young people who may be worried about a parent’s drinking, gambling or drug use; or may have problems of their own.

Telephone: 0300 123 3360


Recovery Near You (Misuse Service)

Recovery Near You is a free and confidential service, commissioned by the City of Wolverhampton Council and run by crime reduction charity Nacro in partnership with Aquarius and Birmingham and Solihull Mental Health NHS Foundation Trust.

Telephone Adults: 0300 200 2400

Telephone Young People: 0300 123 3360


Spurgeons – Young Careers

Spurgeons is one of the UK’s leading children’s charities, supporting children and their families for almost 150 years. We deliver more than 85 high-quality services reaching over 50,000 children and 13,500 parents or carers.

Telephone: 01902 877550


Health & Other

Changing Lives

Changing Lives is a national, registered charity that provides specialist support services for thousands of vulnerable people and their families. Through our pioneering and innovative work we help people to make positive, lasting changes in their lives.

Telephone: 0191 273 8891

E-mail: [email protected]


The Women & Families Resource Centre

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, provides services, develops programs, empowers and advocates for women and children. Our services are free to any woman or child, regardless of race, culture or religion who is facing similar barriers or problems.

Telephone: 01902 219 590

E-mail: [email protected]

Address: Park Village Education Centre, Cannock Rd, (park lane junction), Wolverhampton, WV10


Neville Garratt Centre for Independent Living

The Independent Living Service, based at the Neville Garratt Centre, provides assessment for equipment and adaptations to help you with the tasks of daily living, for example, if you have problems getting in /out of bed or chair or on and off the toilet or problems with mobility around your home.

Independent Living Service Telephone: 01902 553666 (option 1)


Radar Keys

Radar Keys offer disabled people independent access to locked public toilets around the country. Toilets fitted with National Key Scheme (NKS) locks can be found in shopping centres, pubs, cafés, department stores, bus and train stations and many other locations.

Telephone: 01902 556144


Terence Higgins Trust

The Terrence Higgins Trust offers a FREE and CONFIDENTIAL local service. Nationally the trust campaigns on various issues related to AIDS and HIV. In particular, the charity aims to reduce the spread of HIV and promote good sexual health (including safe sex); to provide services on a national and local level to people with, affected by, or at risk of contracting HIV; and to campaign for greater public understanding of the impact of HIV and AIDS.

Telephone: 01902 711818

Terrance Higgins Trust Direct: 0808 802 1221


Food Banks and Soup Kitchens

Here you will find:- Opening Times, Locations and the service that is offered.


Wolves Community Trust

The department has 5 thematic areas: Sport – schools, participation and disability Health – diabetes, mental health and obesity Education – local schools and communities Inclusion -projects based in the community Wolves aid -donations to organisations in the local area.

Telephone: 0871 222 2220


Wolverhampton Eating Disorder Service Team

We give support to people with the following eating disorders: anorexia nervosa, bulimia nervosa, binge eating disorder, and eating disorders not otherwise specified. The service is for adults (18 to 65), and we will also help people who are aged 16 to 18 if they are not in full time education.

Telephone: 01902 445676